Communications experts Connect have announced the acquisition of customer care solution provider, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre. Continue reading Connect acquires ServiceCX →

ConvergeOne, a leading services-led technology solution provider of collaboration, cloud, and digital infrastructure solutions, announced that it has acquired NuAge Experts, a premier Salesforce services provider. Continue reading ConvergeOne acquires NuAge Experts →

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, and Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced they have entered into a definitive merger agreement in which Sitel Group, through a wholly owned subsidiary, will acquire all of SYKES’ outstanding shares of common stock at a purchase price of $54 per share in a transaction valued at approximately $2.2 billion on a fully diluted basis. Continue reading Sykes Enterprise, Inc. To Be Acquired By Sitel Group® →

SocialChorus and Dynamic Signal, two high-growth SaaS leaders in the digital employee experience (DEX) space, announced that they have entered into a definitive merger agreement. Sumeru Equity Partners (SEP) will make a significant new growth investment in SocialChorus and subsequently fund the combination with Dynamic Signal. Continue reading SocialChorus and Dynamic Signal Combine to Transform the Digital Employee Experience →

Unisys Corporation, a global IT solutions company, announced that it has entered into an agreement to acquire Unify Square, the leading experience management provider for secure collaboration and communications platforms, for $152.5 million on a cash-free, debt-free basis. Unisys is funding the transaction with cash on hand. Continue reading Unisys to Acquire Unify Square for $152.5 Million →

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire MessageMedia, a leader in mobile messaging solutions for small and medium-sized businesses in the United States and Australia, New Zealand, and Europe. Continue reading Sinch to acquire MessageMedia →