Cisco announced the intent to acquire privately-held, U.S.-based Socio Labs, a modern event technology platform that provides event organizers with everything they need to successfully host in-person, virtual or hybrid events of any size and format. Continue reading Cisco Announces Intent to Acquire Socio Labs to Power the Future of Hybrid Events →

Aspect Software will merge with Noble Systems to form Alvaria™, (pronounced: ahl-vahr-ee-uh), a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. Continue reading Aspect Software Announces Merger With Noble Systems →

Scorebuddy, the best-in-class contact centre quality assurance platform provider announced that it has acquired CX Moments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you. Continue reading Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres →

Infobip Group, a global cloud communications platform company for businesses, and leader in telecom solutions announces it has acquired the number one SMS firewall service provider Anam, combining strengths in messaging security and monetisation, to provide an exceptional portfolio of services that will benefit operators and subscribers alike. Continue reading Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators →

WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, announced its acquisition of Slingshot, the field service market leading provider of customer call centre software, combined with outsourced sales, lead, and customer response services. Continue reading WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth →

Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn →