Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. Continue reading Sabio Group acquires voicebot specialist Fonetic →

Two of the world’s leading research technology companies – Confirmit and FocusVision – have successfully completed the transaction to merge. The deal closed in quarter one, ahead of the anticipated timeline. Continue reading Confirmit and FocusVision complete transaction to merge →

Medallia, the global leader in customer and employee experience and engagement, announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. Continue reading Medallia To Acquire Decibel, Leader in Digital Experience Analytics →

Sabio Group, a leading European full service CX provider, has acquired makepositive, a large UK-based independent Salesforce consulting partner. makepositive will strengthen Sabio’s ability to support customers with transformative cutting-edge CX technologies, particularly addressing the Human Service aspect of the CRM Customer Engagement Centre. Continue reading Sabio Group acquires makepositive, expanding focus on Customer Relationship Management →

Sitecore®, the global leader in digital experience management software, announced that it has entered into definitive agreements to acquire Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation and Four51, Inc., a company delivering modern B2B and B2C experiences for enterprise brands. Continue reading Sitecore Acquires Boxever and Four51 →

Onecom, the UK’s leading business telecoms and cloud communications provider, has added thousands of fixed line and cloud customers and hundreds of channel partners to its portfolio in a deal with 9 Group. Continue reading LDC-backed Onecom creates ‘powerhouse’ with acquisition of 9 Group companies →