Webhelp, the European leader in Customer Experience and Business Solutions, announces that it has acquired Dynamicall, a leading Peruvian BPO player with over 4.500 employees based in Lima. This acquisition is the latest in a line of sizable and strategic M&A activities over the past five years. Continue reading Webhelp solidifies footprint in Latin America with Dynamicall →

Dubber Corporation Limited (Dubber), the global leader in Unified Call Recording & Voice Intelligence announced it has acquired Speik – a leading UK-based provider of call recording and PCI Compliance solutions. Continue reading Dubber Acquires Leading UK Mobile Recording Company Speik →

Business Systems (“BSL”) is pleased to announce that it has acquired acrinax for an undisclosed consideration. Continue reading Business Systems UK announces its first acquisition of Customer Experience specialist acrinax →

Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service(SM) vision. Continue reading Genesys Announces Intent to Acquire Bold360 from LogMeIn →

Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. Continue reading Sabio Group acquires voicebot specialist Fonetic →

Two of the world’s leading research technology companies – Confirmit and FocusVision – have successfully completed the transaction to merge. The deal closed in quarter one, ahead of the anticipated timeline. Continue reading Confirmit and FocusVision complete transaction to merge →