Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. Continue reading Customer support company Dixa acquires SaaS knowledge platform Elevio →

Onecom has acquired its closest rival, Olive Communications, in a move which creates the largest business-to-business mobile, fixed-line and cloud specialist in the UK. Together, Onecom and Olive will provide services to more than 500,000 corporate and business end users this year, generating combined annual turnover of more than £140m. Continue reading LDC-backed Onecom acquires Olive Communications →

Momentum Telecom, a leading global provider of cloud voice, managed network, and unified communications solutions, announced that it has completed its transaction to acquire Altus Technology, a preeminent provider of cloud-based unified communications solutions headquartered in Nashville, Tennessee. Continue reading Momentum Telecom Acquires Altus Technology →

Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. Continue reading Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Global Corporate Email Signature Platform →

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, announces the acquisition of Activ. The deal continues Babble’s rapid buy and build strategy, which has been complemented by robust organic growth over the last 12 months. Continue reading Babble’s buy and build strategy continues with the acquisition of Activ Technology Ltd →

Khoros, a global leader in digital-first customer engagement software, announced that it has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots. Continue reading Khoros Advances CX Leadership with Acquisition of AI & Machine Learning Leader Flow.ai →