TTEC, one of the largest global CX technology and services innovators for end-to-end digital CX solutions, is pleased to announce that it has agreed to acquire Avtex, an award-winning full-service CX technology and solutions leader. Continue reading TTEC Agrees to Acquire CX Technology Leader Avtex →

Upland Software, announced that it has acquired BlueVenn, a leading cloud-based customer data platform (CDP). With BlueVenn, Upland customers can now securely unify their consumer data, unlocking the insights needed to create omnichannel digital engagement strategies to drive their business forward, all from a single vendor. Continue reading Upland Software Acquires BlueVenn →

TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, announced the final completion of the December 31, 2020 closing of its previously announced acquisition of a 100% interest in Lionbridge AI, following the clearance of the acquisition by the Committee on Foreign Investment in the United States (CFIUS). Continue reading TELUS International completes acquisition of Lionbridge AI →

Cisco announced the completion of the acquisition of IMImobile PLC. IMImobile is a leading global provider of cloud communications software and services that manage business-critical interactions at scale. Continue reading Cisco Completes Acquisition of IMImobile PLC →

Sinch AB, a global leader in cloud communications for mobile customer engagement, entered into a definitive agreement to acquire Inteliquent, the largest independent voice communications provider in the United States, for a total cash consideration of $1.140B USD. Continue reading Sinch establishes leadership in US voice communications by acquiring Inteliquent →

Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio in a circa US$15m deal. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. Continue reading Customer support company Dixa acquires SaaS knowledge platform Elevio →