Smart Communications, the only provider of a customer conversations management platform, announced it has entered into a binding agreement to acquire Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Continue reading Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies →

Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on an additional equity investment from existing Khoros investors, including leading global technology investment firm Vista Equity Partners (“Vista”), to help accelerate the Company’s momentum in the CX market. Continue reading Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital. Continue reading InMoment Acquires Digital Feedback Leader Wootric →

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence (AI) to analyse business conversations and extract meaningful insights. Continue reading RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings →

Yeastar, the world’s leading provider of SME PBX systems, announced the merger with Ursalink, a global IoT solution provider, and Milesight, an AI-empowered video surveillance pioneer. Continue reading Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon →

Fiserv, a leading global provider of financial services technology solutions, announced that it has signed a definitive agreement to acquire Ondot Systems, a leading digital experience platform for financial institutions. Continue reading Fiserv Enhances Digital Experiences with Acquisition of Ondot →