Allego, the leader in sales learning and enablement solutions, announced its acquisition of Refract, a UK-based leader in sales engagement and multilingual conversation analytics. Refract brings to the merger deep capabilities in revenue intelligence—delivering AI-enhanced content and coaching recommendations from sales calls, demos and meetings—to improve sales outcomes and grow revenue. Continue reading Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract →

The Everstone Group (Everstone) announced that it has reached an agreement to sell Everise – an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) – to Brookfield Business Partners and its institutional partners (Brookfield) Agarwal, Founder & CEO, Everise will continue in his role. Continue reading Everstone to sell its customer experience platform ‘Everise’ to Brookfield →

Adobe announced the completion of its acquisition of Workfront, the leading work management platform for marketers with more than 3,000 customers and one million users. Adobe’s acquisition of Workfront will bring efficiency, collaboration and productivity gains to marketing teams currently challenged with siloed work management solutions. Continue reading Adobe Completes Acquisition of Workfront →

Cisco announces agreement to acquire IMImobile PLC. IMImobile’s cloud communications software and services to further Cisco’s vision to create a comprehensive Customer Experience as a Service (CXaaS) offer that gives businesses the ability to deliver consistently enjoyable and rich customer experiences.
Continue reading Cisco To Acquire IMImobile To Embed Omnichannel Engagement Into Customer Experience As A Service →

Timico Ltd, completed the acquisition of Arcus Cloud Services Limited, wholly owned subsidiary of Arcus Global Ltd. Continue reading Arcus Cloud Services acquired by leading managed service provider Timico →

Salesforce, the global leader in CRM, and Slack Technologies, the most innovative enterprise communications platform, have entered into a definitive agreement under which Salesforce will acquire Slack. Continue reading Salesforce Signs Definitive Agreement to Acquire Slack →