Anywhere365®, the leading cloud-based contact centre and dialogue management platform for the Microsoft 365 ecosystem, has appointed Enrico Karsten as CEO. He will succeed the company’s founder, Gijs Geurts, who will take on a new role as Chair of the Board. Continue reading Anywhere365 Appoints Enrico Karsten As New CEO →

IFS announces the appointment of Mark Moffat as Chief Customer Officer. In his role, Moffat will ensure that all aspects of IFS’s Customer Experience and Success Services strategy support the growth plans of the company, specifically in relation to customers’ experience with IFS and in realizing value from IFS’s technology in their business with IFS Success Services. Continue reading Mark Moffat appointed Chief Customer Officer at IFS →

Khoros, an award-winning leader in digital-first customer engagement software and services, announced the promotion of Dillon Nugent to Chief Marketing Officer (CMO). Continue reading Khoros Appoints Dillon Nugent as Chief Marketing Officer →

Enreach for Service Providers, part of Enreach — the fast-growing European contact leader backed by the independent investment group, Waterland Private Equity (“Waterland”) — has announced the appointment of Iain Sinnott as Head of International Carrier Sales, Enreach for Service Providers. Continue reading Iain Sinnott appointed as Head of International Carrier Sales, Enreach for Service Providers →

Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced Jeff Cotten as Chief Executive Officer. Tim Dahltorp, who has been interim CEO as well as Chief Financial Officer since February, will continue as CFO. Continue reading Alvaria announces Jeff Cotten as new Chief Executive Officer →