Pindrop, a global leader in voice technology, announced the appointment of Kieran King to the role of Chief Customer Officer. King’s 25-plus years of experience in B2B software-as-a-service (SaaS) strategy, sales, and marketing will enable Pindrop to achieve its next growth phase through a renewed focus on customer success.
In her role at Pindrop, King will use her experience as a seasoned customer ambassador, business leader, and cloud advocate to continue to grow revenue, increase product adoption, and achieve new levels of organic growth. Keys to realizing those goals will be codifying the factors behind Pindrop’s customers and leveraging those insights to achieve even further scale.
“I was attracted to Pindrop because of three key factors: customers, calibre, and culture,” said King. “Our customers are working to reduce fraud and create better authentication experiences, deeply leveraging Pindrop’s capabilities and expertise. To deliver against our mission, the calibre of talent at Pindrop is second to none. The Pindrop culture strikes the perfect balance between pushing innovation boundaries and grounding ourselves in customer goals. I couldn’t be more excited about joining the executive team and look forward to unlocking new value creation opportunities.”
Throughout her nearly three-decade career, King has developed a unique mix of go-to-market capabilities and insights in the B2B SaaS market. While her experience ranges broadly, her focus has always centred on maximizing the success of the customer. She has implemented global customer service programs that have transformed customers’ experiences at top B2B SaaS brands, including Talkdesk and Skillsoft.
“Kieran is a key addition to our leadership team to help facilitate our next phase of growth,” said Vijay Balasubramaniyan, CEO and Co-founder at Pindrop. “We know what got us here won’t get us to the next level. Our key difference will be simple: doubling down on the success of our customers. We are confident that Kieran’s relentless focus on customers and empathetic leadership style will enable Pindrop to achieve more and continue to create a safer digital world for us all.”
In an increasingly digital world, Pindrop lets people use their voice to seamlessly connect to, enter and unlock new experiences while helping safeguard their privacy. Using its patented voice authentication technology, Pindrop is leading the way to the future of voice by establishing the standard for identity, security, and intelligence for voice interactions. Working with some of the world’s biggest banks, insurers, and retailers, Pindrop enables customers to quickly, conveniently, and securely connect to the information and resources they need. Its voice authentication technology analyses unique features within the human voice and surrounding audio that enables its customers to prevent fraud and deliver exceptional customer experiences in call centres, when obtaining information from smart devices, and even when activating cars. A privately held company, Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners.
Visit pindrop.com for more information.