Stagecoach has announced that major steps are being taken in the move towards the opening of its new customer contact centre in Perth. The dedicated customer contact centre, which will offer a one-stop phone and digital contact point, is planned to open in spring. Continue reading Stagecoach appoints Head of Customer Service for Perth Contact Centre →

Echo Managed Services has appointed Rachael Merrell as its new customer services director, further strengthening its team as it continues to deliver service excellence for customers. Continue reading Echo Managed Services appoints customer services director to its board →

Startek®, a global customer experience (CX) solutions provider, announced the appointment of Nishit Shah as Global Chief Financial Officer and Jayanta Lahiri as Global Chief Information Officer. Shah and Lahiri report directly to Global CEO Bharat Rao. Continue reading Startek Appoints Global CFO and Global CIO →

Webhelp are pleased to announce the appointment of Helen Murray to the new role of Chief Client Officer for the UK Region. Helen has been with Webhelp since 2012, and brings with her extensive experience from leading in-house and client-side customer service operations from her time as Chief Customer Solutions Officer. Continue reading Webhelp Appoints Helen Murray as Chief Client Officer for UK Region →

Sabio Group, the digital CX transformation specialist, has appointed a new head of Workforce Optimisation (WFO) as it looks to cement its position as a leading provider of contact centre technology. Continue reading Sabio Group Appoints New Head of Workforce Optimisation (WFO) →

Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately. Continue reading Jennifer Lee Assumes Chief Operating Officer Role at Intradiem →