Sabio Group, the digital CX transformation specialist, has appointed a new head of Workforce Optimisation (WFO) as it looks to cement its position as a leading provider of contact centre technology.
Scott Budding will lead Sabio’s WFO strategy following a six-year stint at Business Systems where he oversaw the company’s Workforce Engagement Management (WEM) operations.
At Sabio, Scott’s remit will include focusing on the business’ WFO propositions, including their strategic development and performance within the market.
Scott said: “I am really excited by this opportunity to join an ambitious and fast-growing company in the form of Sabio in what is an exhilarating time for the contact centre industry in general.
“Not only does Sabio have such a great standing in the industry, but there are some incredibly knowledgeable, talented and passionate people that work here also and, as well as bringing the skills and knowledge I have to the business, I am looking forward to learning from them at the same time.”
He added: “I have a genuine passion in improving the overall experience of the modern contact centre agent, and that passion is completely replicated by the team here Sabio. There is a genuine love for our industry within the company. I am thrilled to now be a part of the Sabio journey and I’m looking forward to playing my part in helping to take the business forward.”
Sabio provides a range of WFO solutions and approaches that help organisations achieve their workforce goals. This includes a combination of staffing, coaching and performance monitoring tools using data to match agents to demand more effectively, thus improving customer service and encouraging a more engaged contact centre team. Sabio’s WFO proposition includes full, on-premise deployments, private cloud instances and multi-tenant SaaS options for smaller organisations.
ABOUT SABIO GROUP
Sabio Group is a global reaching digital CX transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia and Singapore.
The Group, which includes acquired subsidiaries including Dvelp, flexAnswer and makepositive, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Through its own technology, and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio, Google, Amazon and Salesforce, Sabio helps organisation’s optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
Visit www.sabiogroup.com