Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately.

Jennifer joined Intradiem in 2015 as Director of Customer Success, and she was subsequently promoted to Vice President of Customer Success (2017), Senior Vice President of Customer Success (2018) and Chief Strategy Officer (2019).

Prior to Intradiem, Jennifer spent 15 years in the contact centre industry in a variety of positions, including senior roles in strategy, client services and vendor management.

In the COO role, Jennifer is responsible for driving results across multiple functional organizations at Intradiem, including Strategy, Marketing, Customer Success, Product Marketing and Product Management.

“Bringing together management of the customer, marketing, and product functions under one leader will generate better internal alignment and better outcomes for our customers,” said Matt McConnell, CEO of Intradiem. “Jennifer has proven her ability to build and scale business functions and also to create and lead great teams. I am confident that she will lead Intradiem—as well as our employees and customers—to new horizons of success.”

“I’ve enjoyed the privilege and the challenge of contributing to Intradiem’s growing success over the past six years,” said Jennifer Lee. “The company’s Intelligent Automation solutions help customer service organizations deliver great customer experiences. We’re completely focused on partnering with our customers to solve the new challenges they will face in the coming years.”

To learn more about Intradiem, visit: https://intradiem.com/

About Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centres and back offices and takes immediate action to support both in-centre and remote teams. Customers can count on an investment return of at least a 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.