Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo product with two new board-level appointments. Continue reading Echo Managed Services strengthens its board as Aptumo grows →

The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive of the longest established association dedicated to the UKs contact centre industry. The industry figurehead will hand the reins over to Leigh Hopwood. Continue reading Change at the top at the CCMA →

Confirmit, the leading global solutions provider for Customer Experience, Employee Experience and Market Research announced that Kyle Ferguson has joined the company as Chief Executive Officer. Continue reading Confirmit Names Kyle Ferguson as New CEO →

Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced two senior level appointments to its leadership team. Dean Cook joins as Finance Director and Bernard Ross joins as Customer Operations Director. Continue reading Cirrus expands leadership team with two key appointments to support next growth phase →

Genesys® announced three strategic additions to its executive team, including Eva Majercsik as chief people officer (CPO). To strengthen its Multicloud Solutions business unit, the company also named John Hernandez as senior vice president and general manager for Genesys Engage™ and Raj Patel as senior vice president of cloud engineering and operations. Continue reading Genesys Expands Executive Team with Proven SaaS Executives →

LogMeIn announced it has named Rick Ribas as its vice president of Global Channels in a newly created role to lead the company’s growth strategy for channel sales. Ribas will focus on the creation of new channel business partnerships and bring new sales opportunities to LogMeIn’s partners worldwide. Continue reading LogMeIn Names Rick Ribas as Vice President for Global Channel Sales →