Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo product with two new board-level appointments.
Aptumo, the company’s cloud-based utility customer billing solution, built on the Salesforce platform, has expanded its leadership team as the software grows its footprint in the UK and Australia.
The company has created the all-new position of product director, and appointed a new software services director, both board-level positions which will help lead Echo’s strategy over the coming years.
Andy Mack, currently Echo’s software services director, will move into the new role of product director. He will focus specifically on Aptumo’s on-going development in line with evolving market and client expectations to support the sector’s drives for improved customer experience, efficiencies and digitalisation.
Meanwhile David Essex joins as software services director from South Staffs Water, where he held the position of head of wholesale service delivery for the last three years and led on a number of major IT change programmes. Prior to this, David worked at Severn Trent Water.
Monica Mackintosh, managing director at Echo Managed Services, said: “This is a hugely exciting time for Echo Managed Services. Aptumo’s development has been a great success so far, and investing in the software services leadership team at this time means we are well-placed to capitalise on the exciting opportunities that lay ahead.
“Andy has a breadth of experience and expertise in both the water sector and software, and I am confident he will thrive in his new role. Meanwhile David brings with him operational, management and change experience gained throughout his career, and will be an excellent new addition to the team.
Andy Mack, product director at Echo Managed Services, added: “The development and launch of Aptumo has already proven a hugely rewarding, and I’m really looking forward to the next stage in our journey as we continue to enhance and develop the product and work alongside our growing partner network.”
David Essex, software services director added: “This feels like a very exciting time to be joining Echo Managed Services. The company has a great track record in providing solutions to the utilities sector, and I’m very much looking forward to getting started and working with the fantastic team behind the pioneering Aptumo product.”
About Aptumo and Echo Managed Services
Aptumo is a next-generation utility billing solution, powered by Echo Managed Services. Echo, which has a longstanding client base in the UK and now clients in Australia, is a utilities customer engagement specialist. The company already partners with over 30 energy and water providers and is the developer of RapidXtra, the market-leading billing software which is currently used by over a third of companies operating in the UK household water market.
Aptumo’s pioneering technology has been built specifically for water companies on the SalesForce platform (world leader in CRM) providing a best-of-breed single platform solution for utility billing and CRM. It aims to deliver unparalleled personalisation, helping utility providers to get closer to their customers than ever before.