Noble Systems, a global leader in omnichannel contact centre technology solutions announced that it has reached a new milestone in its 30-year history, surpassing 500 employees. Continue reading Noble Systems Hires Its 500th Employee →

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider, has named Brandon Knight to the role of Senior Vice President of Channel Sales. Knight will provide the strategic direction for Serenova’s channel partners around the world, focusing primarily on engaging current partners to continue to drive the adoption of Serenova’s innovative contact centre solutions. Continue reading Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales →

Teleperformance has appointed Gary Slade as CEO of its UK and Republic of South Africa business. Continue reading Teleperformance announces new CEO for UK and Republic of South Africa →

Hinduja Global Solutions (HGS), a global leader in business process management, has announced senior leadership appointments, aligned to support the company’s vision and growth agenda. Continue reading HGS strengthens Global Executive Leadership Team to help drive its growth agenda →

Russell Wilson has been appointed to the new position of Head of Group Contact Centres for Markerstudy Group of Companies. Continue reading New Head of Group Contact Centres at Markerstudy →

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. Continue reading SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO →