Hinduja Global Solutions (HGS), a global leader in business process management, has announced senior leadership appointments, aligned to support the company’s vision and growth agenda. Continue reading HGS strengthens Global Executive Leadership Team to help drive its growth agenda →

Russell Wilson has been appointed to the new position of Head of Group Contact Centres for Markerstudy Group of Companies. Continue reading New Head of Group Contact Centres at Markerstudy →

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. Continue reading SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO →

David Blackburn is to become Chief Technology Officer of the G3 Comms group. Continue reading G3 Comms Announces New Group Chief Technology Officer, David Blackburn →

Liveops, Inc., the leading provider of on-demand virtual call centre services, today announced the strategic hire of Vice President of Technology & Security, Paul Leavens. Paul brings more than 20 years of experience working in network and security architecture, cybersecurity and information assurance to Liveops. Continue reading Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation →

In a move designed to further champion Alorica’s culture of passion, performance and possibilities while also fostering greater empowerment for employees, Alorica, a global leader in customer experience solutions, announced the promotion of Colleen Beers to President of North America and Europe. Continue reading Alorica Names Colleen Beers as President of North America and Europe Operations →