Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. Continue reading SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO →

David Blackburn is to become Chief Technology Officer of the G3 Comms group. Continue reading G3 Comms Announces New Group Chief Technology Officer, David Blackburn →

Liveops, Inc., the leading provider of on-demand virtual call centre services, today announced the strategic hire of Vice President of Technology & Security, Paul Leavens. Paul brings more than 20 years of experience working in network and security architecture, cybersecurity and information assurance to Liveops. Continue reading Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation →

In a move designed to further champion Alorica’s culture of passion, performance and possibilities while also fostering greater empowerment for employees, Alorica, a global leader in customer experience solutions, announced the promotion of Colleen Beers to President of North America and Europe. Continue reading Alorica Names Colleen Beers as President of North America and Europe Operations →

SmartAction, the top-rated AI-powered virtual agent solution for contact centers announced the appointment of David Dougherty to its Board of Directors. Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries. Continue reading SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors →

Global enterprise cloud communications software and solutions provider IMImobile PLC, announced the appointment of Bruce Bales as Chief Executive Officer, North America reporting to Jay Patel, Group Chief Executive. Continue reading IMImobile appoints North America CEO →