In a move designed to further champion Alorica’s culture of passion, performance and possibilities while also fostering greater empowerment for employees, Alorica, a global leader in customer experience solutions, announced the promotion of Colleen Beers to President of North America and Europe. Continue reading Alorica Names Colleen Beers as President of North America and Europe Operations →

SmartAction, the top-rated AI-powered virtual agent solution for contact centers announced the appointment of David Dougherty to its Board of Directors. Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries. Continue reading SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors →

Global enterprise cloud communications software and solutions provider IMImobile PLC, announced the appointment of Bruce Bales as Chief Executive Officer, North America reporting to Jay Patel, Group Chief Executive. Continue reading IMImobile appoints North America CEO →

Plantronics, an audio pioneer and unified communications (UC) technology leader, has announced that Paul Clark will be expanding his role to oversee both Plantronics and Polycom sales teams as Senior Vice President – Europe, Middle East and Africa. Continue reading Plantronics announces Paul Clark as Senior Vice-President for EMEA →

Servion Global Solutions, a leading specialist in Customer Experience Management (CEM) – backed by Everstone Capital and Solmark – announced today the appointment of Laurent Philonenko as its new CEO and board member. Based out of San Francisco, Laurent will lead the company through its transformative phase amidst the rapidly changing business landscape. Continue reading Servion Global Solutions Appoints Laurent Philonenko as New Chief Executive Officer →

Zendesk announced the appointment of three new executives to its growing leadership team. Joining the company are Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer; and former Salesforce executive Shawna Wolverton as senior vice president, product management. Continue reading Zendesk Hires First Chief Customer Officer, Expands Executive Bench with new CIO and SVP of Product Management →