SugarCRM Inc.®, the company that helps organizations build better business relationships announced that it has appointed Craig Charlton as chief executive officer effective immediately. Charlton succeeds Larry Augustin, SugarCRM’s former CEO, who has been named chairman of the board of directors. Continue reading SugarCRM Appoints Craig Charlton as New CEO →

Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced the appointment of Gary E. Barnett to the role of chief executive officer as the company prepares to expand its presence in the U.S. market. Effective immediately, Mr Barnett will replace Tim Critchley who, as CEO of Semafone since 2009, has led the company from a UK start up to an award-winning international business spanning five continents. Continue reading Semafone appoints new CEO Gary E. Barnett to fuel global growth →

Qualtrics, the leader in experience management announced the appointment of industry veteran and senior executive David Mingle to lead the company’s automotive practice. The world’s leading automotive brands use Qualtrics to power their experience management feedback including industry luminaries Ferrari, Ford, General Motors, Maserati and Toyota. Continue reading Qualtrics Continues Automotive Industry Leadership with Appointment of Industry Veteran David Mingle →

Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. Continue reading Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth →

Sitel Group, one of the largest customer experience management companies in the world, announced that Martin Wilkinson-Brown has been promoted to Chief Marketing Officer. Continue reading Sitel Group Names Martin Wilkinson-Brown Chief Marketing Officer →

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider announced that Eric Wang has joined the company as Senior Vice President of Cloud Operations. As part of the Serenova leadership team, Eric will be responsible for continuing to grow and evolve Serenova’s operational backbone as the company’s leading CCaaS platform continues to accelerate in market adoption. Continue reading Serenova Grows Leadership Team with SVP of Cloud Operations →