Helpshift, the company revolutionizing the customer service industry through AI and chatbot-powered digital support announced the addition of Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson to the company’s leadership team. Continue reading Helpshift Brings on Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson
Category Archives: Appointments
NewVoiceMedia appoints John Eng as new Chief Marketing Officer
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed John Eng as Chief Marketing Officer. Continue reading NewVoiceMedia appoints John Eng as new Chief Marketing Officer
Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels
Mitel®, a global leader in business communications announced the appointment of Richard Roberts to oversee its EMEA channels, alongside leading the company’s operations in the United Kingdom and Ireland. Roberts will be responsible for maintaining Mitel’s #1 market share position in Europe1 and accelerating growth by supporting channel partners in meeting demand for cloud-based communications and enabling businesses to embrace digital transformation. Continue reading Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels
Ed Winfield Joins Content Guru
Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new UK Sales Director. Ed brings with him 20 years of experience in enterprise IT sales and over 10 years of experience in the contact centre market. Continue reading Ed Winfield Joins Content Guru
Genesys Selects Dr. Peter Graf as New Chief Product Officer
Genesys® announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys, a global leader in omnichannel customer experience and contact center solutions. He will oversee product management, engineering and product delivery across the company’s industry-leading customer experience platform including Genesys PureCloud®, PureConnect™ and PureEngage™. Continue reading Genesys Selects Dr. Peter Graf as New Chief Product Officer
Avaya Names Mercer Rowe to Lead New Cloud Business
Avaya announced the appointment of Mercer Rowe as senior vice president and general manager of Avaya Cloud, a newly formed organization with a singular focus on driving cloud products and services for Avaya. Continue reading Avaya Names Mercer Rowe to Lead New Cloud Business