Tag Archives: EvaluAgent

EvaluAgent® Appoints New Business Development Director To Spearhead Growth

EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director. Moralee, who took up the position at the beginning of March, has over 25 years experience in B2B software sales and hopes to use that knowledge to help EvaluAgent® expand; after a number of recent contract wins within the utilities, energy and financial services sectors. Continue reading EvaluAgent® Appoints New Business Development Director To Spearhead Growth

EvaluAgent Launches New Gamification System to Create a More Stimulating, Rewarding Contact Centre

PRESS RELEASE: Gamification is the hot buzzword at the frontier of business innovation. Many people enjoy playing games that seem to defy any real rational analysis: tasks that seem banal like arranging fruits, managing resources on a farm or catapulting irritated avifauna can, when colourful, engaging and properly rewarded become incredibly addictive. EvaluAgent has seen the power of this principle and is now seeking to bring it to the workplace to increase workforce motivation through a similar system of achievements and rewards. Continue reading EvaluAgent Launches New Gamification System to Create a More Stimulating, Rewarding Contact Centre

Multichannel contact centre strategies failing customers

PRESS RELEASE: Multichannel contact centres are running a high number of channels, but compromising on customer satisfaction by failing to create a seamless multichannel contact experience, according to a new study from EvaluAgent. The survey of 50 senior decision makers in UK contact centres shows that while 90% offer at least four channels, and as many as 42% offer seven or more, 90% confirmed they do not have a clear picture of the customer journey across them. Continue reading Multichannel contact centre strategies failing customers