Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that it has appointed veteran industry leader Tony Scarfo as Executive Vice President of Products and Research & Development (R&D), responsible for the company’s Product Lifecycle Management and solutions roadmap strategy. Continue reading Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed Olivier Gachot as Executive Vice President of North America Sales. Continue reading NewVoiceMedia strengthens leadership team with appointment of Olivier Gachot as Executive Vice President of North America Sales →

Helpshift, the company revolutionizing the customer service industry through AI and chatbot-powered digital support announced the addition of Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson to the company’s leadership team. Continue reading Helpshift Brings on Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed John Eng as Chief Marketing Officer. Continue reading NewVoiceMedia appoints John Eng as new Chief Marketing Officer →

Mitel®, a global leader in business communications announced the appointment of Richard Roberts to oversee its EMEA channels, alongside leading the company’s operations in the United Kingdom and Ireland. Roberts will be responsible for maintaining Mitel’s #1 market share position in Europe1 and accelerating growth by supporting channel partners in meeting demand for cloud-based communications and enabling businesses to embrace digital transformation. Continue reading Mitel Appoints Richard Roberts as Vice President for UK/Ireland and EMEA Channels →

Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new UK Sales Director. Ed brings with him 20 years of experience in enterprise IT sales and over 10 years of experience in the contact centre market. Continue reading Ed Winfield Joins Content Guru →