Based on its recent analysis of the North American business communications solutions market, Frost & Sullivan recognizes Sprint Business with the 2019 North American New Product Innovation Award for Sprint® Smart Messaging — a solution to help businesses communicate with their customers through an artificial intelligence (AI)-powered text messaging system. Continue reading Sprint Business Applauded by Frost & Sullivan for Engaging Customers with its Smart Messaging Business Communication Solution →

Noble Systems Corporation, a global leader in omnichannel contact center technologies, has received the Frost & Sullivan 2019 Market Share Leadership Award for the North American Outbound Dialing Systems market. Continue reading Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Seventh Consecutive Year →

[24]7.ai, a global leader in intent-driven customer engagement solutions, today announced that its flagship product [24]7 AIVA was awarded a top rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition →

Five9, the leading provider of the intelligent cloud contact centre, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers. Continue reading Five9 Wins 2019 Aragon Research Innovation Award for Intelligent Contact Center →

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales teams, has been named a winner of the 2019 Aragon Research Innovation Award for Conversational AI. Continue reading Chorus.ai Wins 2019 Aragon Research Innovation Award for Conversational AI →

Unbabel, the AI+human translation platform, today announced that it has won the European Contact Centre and Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix. Continue reading Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership →