Five9, the leading provider of the intelligent cloud contact centre, has been named a winner of the 2019 Aragon Research Innovation Award for Intelligent Contact Centers.
“Providers like Five9 are driving the intelligent contact centre market forward,” said Jim Lundy, CEO and Founder of Aragon Research. “Addressing ever-evolving changes in customer expectations and putting the pressure on enterprises to address these changes by leveraging emerging AI technologies is why Five9 was named an Innovation award winner.”
This award recognises Five9’s continued commitment to innovation in cloud contact centres as seen by the recent acquisition of Whendu’s iPaaS platform to accelerate enterprise adoption of cloud contact centres and the introduction of the Five9 App Marketplace, which showcases the expanding Five9 partner ecosystem.
The Aragon award recognises providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Five9 was formally presented with the award on December 5th, 2019 at Aragon Transform, the annual Aragon Research awards ceremony.
“We are honoured to receive the Aragon Research Innovation Award for Intelligent Contact Centers for the second year in a row,” said Ryan Kam, Five9 CMO. “At Five9, we believe in creating partnerships that leverage advancements in technology to better enhance the human experience, and believe that this award is a reflection of our continued efforts to treat customers as humans and not just another number.”
The identification of an Aragon Research award winner is not an endorsement by Aragon Research of any vendor, product, or service.
Five9 is a leading provider of cloud contact centre software for the intelligent contact centre space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 GeniusTM platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.
For more information, visit www.five9.com.