Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with the Implementation Award by Speech Technology magazine for achieving significant business benefits from its deployment of the CallMiner Eureka speech analytics solution and MyEureka portal. Continue reading Sitel wins Implementation Award for CallMiner Technology →

Verint®, The Customer Engagement Company™ announced it leadership in customer engagement automation continues with two top industry honors for its Intelligent Self-Service portfolio: Continue reading Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honors →

Synthetix Ltd, a pioneer in conversational AI Natural Language Understanding technology are proud to have been included into Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants” again this year. Continue reading Synthetix stood its ground when featured amongst the AI elite →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions was awarded the 2018 API Award in the Communications APIs category by API World. Regarded as a source of definitive recognition for the API industry, the API Awards celebrate technical innovation, adoption, and reception in the API and microservices industry, as well as by the developer community. Continue reading RingCentral Wins 2018 API World Award for Communications APIs →

The UK Customer Experience (CX) Awards announced that three of InMoment’s clients have been selected as finalists in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise inspiring organisations that are delivering outstanding experiences. InMoment is an established leader in customer experience intelligence. Continue reading InMoment Picks Up Hat-Trick of Client Award Nominations for CX Innovation →

Windstream Enterprise, a leading supplier of advanced network communications, announced that TMC, a global media company, has named Windstream Enterprise’s XCaaS Powered-by-Avaya as a 2018 Unified Communications Product of the Year Award winner. Continue reading Windstream Enterprise receives 2018 Unified Communications Product of the Year Award →