Windstream Enterprise, a leading supplier of advanced network communications, announced that TMC, a global media company, has named Windstream Enterprise’s XCaaS Powered-by-Avaya as a 2018 Unified Communications Product of the Year Award winner. Continue reading Windstream Enterprise receives 2018 Unified Communications Product of the Year Award
Category Archives: Awards
Customers Rank Verint Highest in Overall Product Satisfaction in DMG Consulting Report on Intelligent Virtual Agent Solutions
Verint®, The Customer Engagement Company™ announced that it received the top customer satisfaction score in the product satisfaction and product effectiveness categories of DMG Consulting LLC’s new 2018/2019 Intelligent Virtual Agent Product and Market Report. The report provides an analysis of the Intelligent Virtual Agent (IVA) market and five vendors who offer a broad range of solutions that address service, contact centres and other enterprise uses. Continue reading Customers Rank Verint Highest in Overall Product Satisfaction in DMG Consulting Report on Intelligent Virtual Agent Solutions
Noble Systems Receives Frost & Sullivan’s Customer Value Leadership Award for WEM Gamification Solutions
Noble Systems Corporation, a global leader in unified contact centre technology solutions, has received Frost & Sullivan’s 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions. Noble received the award based on its continual focus on providing complementary products that enhance employee engagement among today’s workforce, and the company’s overall foresight and strength. Continue reading Noble Systems Receives Frost & Sullivan’s Customer Value Leadership Award for WEM Gamification Solutions
Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard
COPC Inc. announces that Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar sites to be certified to the COPC Customer Experience (CX) Standard, Customer Service Provider (CSP) version. Continue reading Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard
Interactions Wins 2018 Artificial Intelligence Breakthrough Award
Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced Interactions Voice Biometrics has been awarded ‘Best Use of AI for Voice Biometrics’ by the Artificial Intelligence (AI) Breakthrough Awards. The AI Breakthrough Awards is an organization that recognizes and honors excellence, creativity, hard work and success of AI companies, technologies and products. Continue reading Interactions Wins 2018 Artificial Intelligence Breakthrough Award
Bristol business takes home coveted industry award for third consecutive year
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards, for the third year running. Continue reading Bristol business takes home coveted industry award for third consecutive year