Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021 Remote Work Pioneer by TMCnet. The award recognises the Noble Cloud Contact Centre solution for its ability to support the massive increase in Remote Working brought on by the Coronavirus Pandemic. Continue reading Noble Systems Named a “2021 Remote Work Pioneer” for Cloud Contact Centre and Work From Home Solutions →

NICE announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). Continue reading NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management →

Based on its recent analysis of the European voice and facial analytics market, Frost & Sullivan recognizes Xdroid Voice Analytics with the 2020 Europe Technology Innovation Leadership Award. Xdroid’s portfolio builds upon a powerful language engine, leveraging deep neural networks (DNN) and machine learning algorithms to process highly accurate speech-to-text and keyword recognition that helps operators optimize performance. Continue reading Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for its extensive portfolio of Avaya OneCloud healthcare solutions. Continue reading Avaya Earns Frost & Sullivan Award for Excellence in Healthcare Solutions →

Work-from-home specialist Sensée and Allianz Partners, a world leader in assistance, travel insurance, international health and mobility services, are delighted to announce that their customer service homeworking team was named Frontline Team of the Year at a virtual ceremony for the 2020 Northern Contact Centre Awards last Thursday night. Continue reading Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards →

CPM International Contact Centre, a leading provider of outsourced customer experience and sales solutions, is delighted to announce that it has been shortlisted in five categories of the 20th European Contact Centre and Customer Service Awards (ECCCSA); recognizing industry leaders and innovators in the fields of Customer Experience and Contact Centres. Continue reading CPM announced as finalist in 5 European Contact Centre and Customer Service Awards →