Work-from-home specialist Sensée and Allianz Partners, a world leader in assistance, travel insurance, international health and mobility services, are delighted to announce that their customer service homeworking team was named Frontline Team of the Year at a virtual ceremony for the 2020 Northern Contact Centre Awards last Thursday night.

The Allianz Partners Homeworking team is made up of Customer Service Advisors, Trainers, Team Leaders, Managers and Quality Analysts and handles breakdown assistance and operational calls for many prestigious automotive manufacturers.

Lockdown has been an extremely busy time for the team, managing major changes as the Covid crisis affected the breakdown industry, with many new systems and processes needing to be introduced. Throughout it all, the team maintained its high quality and service standards. The Sensée team has also lent its experience and expertise to Allianz Partners as it transitioned its own personnel to work-from-home during lockdown.

The annual Northern Awards are a celebration of contact centre excellence for businesses operating in the North of England. Other winners at the Awards included The Co-op, Reassure, ATOS, Barclays, QASSS, RSA Motability, Slater Gordon Solutions Motor, Regenda Homes and IAG Loyalty. The event is organised and operated by Call North West, a networking organisation that supports over 700 contact centres in the region.

Sensée was also named joint winner in the Covid – Best Homeworking Programme category at the Awards.

“Congratulations to Call North West for organising such a highly entertaining virtual Awards evening” said Paul Whymark, Chief Operating Officer, Sensée. “The last few months have been a very testing time for everyone in the customer service industry and it was inspiring to witness the professionalism of people prepared to go the extra mile to help customers and deliver solutions. We are very proud of the hard work and dedication of the Allianz Partners Homeworking team and delighted that their achievements have been recognised with this Award.”

About Sensée

Sensée helps well-known UK organisations — such as government agencies, Bupa and Allianz Partners — improve their business performance and provide brilliant customer service. Uniquely, our award-winning team of service advisers (as well as our support and management staff) are employed and work entirely from home, handling enquiries over the phone as well as via email, webchat, text and social media. Sensée’s UK-wide recruitment reach and remote employee-centric ecosystem create accessible careers for people anywhere, and sustainability for our planet and communities…. while our secure working practices ensure that we are FCA authorised as well as ISO accredited.

Visit sensee.co.uk