BT has announced that it will be making a major multi-million pound investment in refurbishing its Belfast flagship office, Riverside Tower, as the city was revealed as a key location in the company’s future plans. Continue reading BT announces multi-million pound refurbishment of Belfast office →

ServiceNow, the leading digital workflow company that makes work, work better for people, announced the expansion of its Dublin office where it will create at least 300 new jobs over the next three years as part of the company’s Europe, Middle East and Africa (EMEA) growth plans. Continue reading ServiceNow Continues Strong EMEA Expansion with the Creation of 300 New Jobs in Dublin, Ireland →

TTEC Holdings, Inc., one of the largest, global CX technology and services innovators for end-to-end digital CX solutions, announced today that it has amended its credit facility by exercising its accordion feature to increase the total commitments by $300 million to $1.2 billion. Continue reading TTEC Increases its Credit Facility to $1.2 Billion →

Webhelp, a leading global provider of customer experience (CX) and business solutions, announces a host of positive results from the implementation of machine learning (ML) and natural language processing (NLP) technologies, which improve customer operations in written text channels such as email, chat and social media through augmenting human delivery with these enhanced automation capabilities. Continue reading Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, revealed the newly rebranded GetFeedback website. Continue reading SurveyMonkey Debuts Rebrand of GetFeedback CX Platform →

BT released new images of its Gosforth Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project has already completed its first phase and will open later this year. Continue reading BT completes first phase of Newcastle office refurbishment →