Webhelp, a leading global provider of customer experience (CX) and business solutions, announces a host of positive results from the implementation of machine learning (ML) and natural language processing (NLP) technologies, which improve customer operations in written text channels such as email, chat and social media through augmenting human delivery with these enhanced automation capabilities. Continue reading Webhelp Delivers 20% Performance Improvement for Clients by Leveraging Conversational AI →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, revealed the newly rebranded GetFeedback website. Continue reading SurveyMonkey Debuts Rebrand of GetFeedback CX Platform →

BT released new images of its Gosforth Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project has already completed its first phase and will open later this year. Continue reading BT completes first phase of Newcastle office refurbishment →

Webhelp has announced the expansion of its program, The Nest by Webhelp, across Europe which aims to support startups and scaleups to provide the best-in-class customer experience. The Nest enables fast-growing companies across all sectors to grow exponentially by offering a unique, tailor-made outsourced CX proposition. Continue reading ‘The Nest’ by Webhelp expands across Europe →

The European Investment Bank (EIB) is providing $9.1 million to Cortical.io AG, an Austrian software company developing innovative artificial intelligence technology based on a Natural Language Understanding (NLU) approach that can interpret and process human language text. Continue reading EIB provides $9.1 million to Artificial Intelligence Software Innovator Cortical.io →

VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today. Continue reading VeriCall announces new Real Time Speech Analytics Product →