SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, revealed the newly rebranded GetFeedback website. Continue reading SurveyMonkey Debuts Rebrand of GetFeedback CX Platform →

BT released new images of its Gosforth Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project has already completed its first phase and will open later this year. Continue reading BT completes first phase of Newcastle office refurbishment →

Webhelp has announced the expansion of its program, The Nest by Webhelp, across Europe which aims to support startups and scaleups to provide the best-in-class customer experience. The Nest enables fast-growing companies across all sectors to grow exponentially by offering a unique, tailor-made outsourced CX proposition. Continue reading ‘The Nest’ by Webhelp expands across Europe →

The European Investment Bank (EIB) is providing $9.1 million to Cortical.io AG, an Austrian software company developing innovative artificial intelligence technology based on a Natural Language Understanding (NLU) approach that can interpret and process human language text. Continue reading EIB provides $9.1 million to Artificial Intelligence Software Innovator Cortical.io →

VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today. Continue reading VeriCall announces new Real Time Speech Analytics Product →

ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has been identified in the Financial Times 1000 ranking as one of Europe’s fastest-growing companies for the second year in a row. Continue reading ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies →