The European Investment Bank (EIB) is providing $9.1 million to Cortical.io AG, an Austrian software company developing innovative artificial intelligence technology based on a Natural Language Understanding (NLU) approach that can interpret and process human language text. Continue reading EIB provides $9.1 million to Artificial Intelligence Software Innovator Cortical.io →

VeriCall Ltd announces that it has added a new service to its comprehensive portfolio of Solutions – Real Time Speech Analytics. It will be offering this service to its existing customer base and potential customers from today. Continue reading VeriCall announces new Real Time Speech Analytics Product →

ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has been identified in the Financial Times 1000 ranking as one of Europe’s fastest-growing companies for the second year in a row. Continue reading ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies →

Celonis, the global leader in Execution Management Systems (EMS) and Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, have announced an expanded global partnership with the launch of the first of three new joint solutions for Business Process Outsourcing (BPO) transformation. Continue reading Tech Mahindra and Celonis Launch Frictionless Contact Centre BPO Transformation Solution →

Cheshire East Council has welcomed news that Miami-based Brightstar is to invest £50m in its UK business operations, including a new call centre in the borough. Continue reading Cheshire East Council welcome US tech firm’s £50m investment in borough →

Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider →