The EE contact centre in Plymouth is set for a multi-million refurbishment as BT committed its long-term future to the city and announced plans today to invest in a complete refit of its building. Continue reading BT commits long-term future to Plymouth with multi-million-pound refurbishment of contact centre →

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. Continue reading Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall →

The pandemic continues to present challenges for the higher education sector. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around student’s mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. Continue reading Europa Contact Centre launches University Help Desk service →

Limitless, the AI-driven gig customer experience platform, announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Genesys, as well as continued participation from AlbionVC and Unilever Ventures. Continue reading Limitless Announces $10m Series B investment →

Three UK is set to move to a new central office building in Reading, which will combine its colleagues across Maidenhead and Reading for the first time. Continue reading Three UK to move into new central office in Reading →

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter. Continue reading Sprinklr and Twitter Deliver the 2021 Customer Care Report →