TTEC, a leading Customer Experience as a Service (CXaaS) solution to many of the world’s most iconic and disruptive brands, revealed that over 100K remote workers have been enabled on its Humanify Cloud @home platform in 2020. Continue reading TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform →

Leading outsourced communication provider Moneypenny has joined forces with visitor management system Vpod to offer dedicated video front-of-house and concierge support for the first time. Continue reading Moneypenny launches concierge support via video in collaboration with Vpod →

Joining Connecting Wales, the shared communication and contact centre platform for the Welsh public sector, would be the quickest and most cost-efficient way for local authorities to see 30% of their employees work from home in future. Continue reading Connecting Wales will help councils cut costs and achieve the 30% home working target →

Conduent announced ISG has recognized the company as a “Leader” in their 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report and their Europe and U.K. report. Continue reading Conduent Named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Reports →

SYNNEX Corporation, a leading IT distribution, services, and integrated solutions company, announced that its board of directors has approved the completion of its previously announced separation of SYNNEX and Concentrix, a leading global provider of customer experience (CX) solutions and technology, into two independent, publicly traded companies. Continue reading SYNNEX Board Approves SYNNEX and Concentrix Separation →

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry’s newest platform for next generation customer experience management. Continue reading Concentrix Releases Cloud Platform for Digital Customer Experience Management →