Civica, a global leader in software for public services, has agreed a new 10-year contract with Oxford City Council. Continue reading Oxford City Council partners with Civica on new revenues and benefits platform →

BT released new images of its Doncaster Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project will complete early next year. Continue reading BT’s refurbished Doncaster office due to open in Spring →

TTEC, a leading Customer Experience as a Service (CXaaS) solution to many of the world’s most iconic and disruptive brands, revealed that over 100K remote workers have been enabled on its Humanify Cloud @home platform in 2020. Continue reading TTEC Reimagines Remote Workplaces for Businesses and Employees Worldwide with their Humanify® Cloud @home Platform →

Leading outsourced communication provider Moneypenny has joined forces with visitor management system Vpod to offer dedicated video front-of-house and concierge support for the first time. Continue reading Moneypenny launches concierge support via video in collaboration with Vpod →

Joining Connecting Wales, the shared communication and contact centre platform for the Welsh public sector, would be the quickest and most cost-efficient way for local authorities to see 30% of their employees work from home in future. Continue reading Connecting Wales will help councils cut costs and achieve the 30% home working target →

Conduent announced ISG has recognized the company as a “Leader” in their 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report and their Europe and U.K. report. Continue reading Conduent Named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Reports →