Conduent announced ISG has recognized the company as a “Leader” in their 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report and their Europe and U.K. report. Continue reading Conduent Named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Reports →

SYNNEX Corporation, a leading IT distribution, services, and integrated solutions company, announced that its board of directors has approved the completion of its previously announced separation of SYNNEX and Concentrix, a leading global provider of customer experience (CX) solutions and technology, into two independent, publicly traded companies. Continue reading SYNNEX Board Approves SYNNEX and Concentrix Separation →

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry’s newest platform for next generation customer experience management. Continue reading Concentrix Releases Cloud Platform for Digital Customer Experience Management →

Scorebuddy, a best-in-class contact centre quality assurance solution provider, announces that it has released a new version of its dedicated contact centre quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centres’ who wish to establish a winning strategy for delivering excellent customer service. Continue reading Scorebuddy Announces the Release of a Fully Integrated Learning Management System with its World-Class Quality Assurance Solution →

HSBC UK has begun the introduction of a new voice-driven menu to assist its telephone banking customers, enabling callers to state their intent verbally and be directed to the correct team automatically, saving time for both customers and customer service colleagues, the bank announced today. Continue reading HSBC UK launches new voice-driven technology →

A new online chat bot has been launched to help property agents triage inbound online enquiries and focus resource towards the most valuable opportunities. Launched by leading outsourced communication provider Moneypenny, the bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for lucrative new leads and enquiries. Continue reading Time and cost-saving triage Chat Bot launched for property agents →