Zoovu, the AI Conversational Search Platform announced the opening of its new office in Berlin, fueled by major new client wins and double-digit growth in its workforce. Continue reading Zoovu Continues Global Expansion with New Office in Berlin
Category Archives: Corporate News
Forrester’s UK Customer Experience Index 2019 Reveals Brands Improving in CX Quality But There Is Stagnation At The Top
Forrester’s 2019 UK Customer Experience Index (CX Index™ ), released at the Forrester CX Forum in London, revealed that overall customer experience has improved in the UK. Four out of the five industry frontrunners are the same as last year, although none saw a significant increase in score. An analysis of the UK results also indicated that the real driver of brand loyalty is not effectiveness or ease, but emotion. Continue reading Forrester’s UK Customer Experience Index 2019 Reveals Brands Improving in CX Quality But There Is Stagnation At The Top
Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance
Eckoh, the global provider of Secure Payment products and Customer Contact solutions, comments on the recently released Version Payment Security Report 2019, which highlights the disappointing drop in compliance to the Payment Card Industry Data Security Standard (PCI DSS) for the second year in a row. Compliance now stands at just 36.7% worldwide. Continue reading Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance
Coveo Raises $227 Million Investment Round Led by OMERS
Coveo, a recognized industry leader in AI SaaS enterprise solutions, has secured a further $227 million in funding. The investment was led by OMERS Growth Equity based in Toronto, New York, and London, with participation from existing investors and other financial institutions including Evergreen Coast Capital, Elliott Management’s Menlo Park, California-based private equity affiliate, FSTQ, and IQ. Continue reading Coveo Raises $227 Million Investment Round Led by OMERS
Sky creates 500 contact centre jobs in Leeds
Sky is creating 500 new customer service roles at its new contact centre at No 1 Leeds in the city centre. Continue reading Sky creates 500 contact centre jobs in Leeds
RingCentral and Avaya Announce Closing of Strategic Partnership
RingCentral and Avaya announced the closing of their previously announced strategic partnership. Continue reading RingCentral and Avaya Announce Closing of Strategic Partnership