From implementing successful digital customer care to new ways to measure customer emotions, a packed agenda covered a wealth of topics at its C3 Europe conference. Continue reading Clarabridge Celebrates Customer Achievements and Unveils Significant Enhancements →

Outsourced contact centre specialists, VeriCall have announced an exciting partnership with Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay. Continue reading VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments →

Contact Management industry heavyweights Graham Ede and Maria McCann have pooled their long experience of building innovative service provider companies and have formed a new-generation solutions provider – NeosWave (http://www.neoswave.works). Continue reading NeosWave launches with revolutionary business model for customer contact →

Paris-headquartered Webhelp, the European leader in customer experience and business solutions revealed its revamped brand platform, supported by an updated visual identity. Continue reading Webhelp rings in its next phase of strategic development with new brand →

Within Reach, the fast-growing European UC provider, announces its new name Enreach with a new brand to match. The group, supported by pan-European investor Waterland, is a leading communications and technology business serving SMEs with intelligent communication solutions. Continue reading Within Reach group rebrands to Enreach →

Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, announced today the setting up of a media innovation lab in Manchester, United Kingdom, to develop next generation solutions. Continue reading Tech Mahindra to Set Up Media Innovation Lab in Manchester →