Contact Management industry heavyweights Graham Ede and Maria McCann have pooled their long experience of building innovative service provider companies and have formed a new-generation solutions provider – NeosWave (http://www.neoswave.works). Continue reading NeosWave launches with revolutionary business model for customer contact →

Paris-headquartered Webhelp, the European leader in customer experience and business solutions revealed its revamped brand platform, supported by an updated visual identity. Continue reading Webhelp rings in its next phase of strategic development with new brand →

Within Reach, the fast-growing European UC provider, announces its new name Enreach with a new brand to match. The group, supported by pan-European investor Waterland, is a leading communications and technology business serving SMEs with intelligent communication solutions. Continue reading Within Reach group rebrands to Enreach →

Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, announced today the setting up of a media innovation lab in Manchester, United Kingdom, to develop next generation solutions. Continue reading Tech Mahindra to Set Up Media Innovation Lab in Manchester →

HappyOrNot, the Finland and Florida-based company behind the globally recognised ‘Smiley’ feedback system – relied upon by the likes of McDonald’s, the San Francisco 49ers, London Heathrow Airport, and the NHS – has raised $25M in a growth financing round, led by Northern European growth capital firm, Verdane. Continue reading HappyOrNot raises $25M in growth financing →

Zendesk, a San Francisco-headquartered customer experience and engagement software company, has solidified its position as one of Asia Pacific’s (APAC) fastest-growing technology companies with the expansion of its Singapore office. Continue reading Zendesk’s Double-Digit Growth in APAC Cements its Commitment to Developing Tech Talent Across the Region →