Onward has announced that it is bringing a new centralised call centre to its Lancashire headquarters in Accrington, creating 40 full-time jobs. Continue reading Jobs boost for Accrington town centre →

Joshua March, CEO and Founder of the leading Social Messaging platform for customer care, Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence. The social customer care expert offers brands an insider’s guide to bringing customer service into the social, mobile age. Continue reading Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service →

Growth for outsourcing specialists alldayPA and The Call Centre Group, the leading contact centres for the SME industry, has put the Isher Capital portfolio of contact centre businesses on track to reach its ambitious growth plans, as its turnover swells beyond the £30 million milestone. Continue reading Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30 million mark →

Today (15th May 2018) Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay and digital technology leader, celebrated the official opening of the first call centre in the Baltic region to support Booking.com customers and partners. Continue reading Booking.com opens first call centre in Baltics, to employ 900 people →

Medallia announced the opening of a new office in Munich, Germany, a production data center facility in Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of Medallia’s strategy to extend its footprint throughout Europe to better serve the needs of its European customers including Generali, SAP, and Zurich. Continue reading Medallia Expands in Europe to Grow Customer Experience Market →

Natterbox has announced that it has secured significant Series A funding from Octopus Investments to continue its rapid growth. As the world’s first global business phone system managed entirely within Salesforce, the Natterbox platform allows companies to revolutionise interactions with customers over the phone and provide them with a much more streamlined, informed and personalised experience. Continue reading Natterbox secures Series A funding from Octopus Investments →