Medallia, the global Experience Management leader announced that the company had a record revenue and bookings year in its fiscal year ended on January 31, 2019.
Key milestones for the company included the launch of our Employee Experience solution delivering landmark contracts including replacement of a competitor with one of the world’s largest retailers, one of the world’s largest banks and one of the world’s largest technology companies, adding more than one million employees to the platform in the second half of the year.
In FY19 Medallia was ranked a market leader in the Customer Experience space by leading analysts.
In Q4 FY19 the company signed the largest single customer transaction in its history with a single contract in excess of $50 million.
In FY19 Medallia also announced Medallia Athena™, our Deep-Learning AI Experience Management platform that detects patterns from the vast pool of experience journey data available today and predicts behavior to optimize outcomes.
Now at the start of FY20 we are pleased to announce the addition of Dr. Jimmy Duan as Chief Customer Success Officer, who joined us in February 2019 to lead our services organization.
Also in February 2019, Medallia concluded a $70 million dollar funding round that values the business at $2.4 billion. Participants in the round included RGM Capital, Sequoia Capital Global Equities and Wasatch Advisors. All proceeds were for use by the company.
“The world’s leading organizations understand that customers build the best products, employees build the best companies and together we build the best brands. This 21st century realization is at the heart of Medallia’s success. The ability of our Experience Platform to communicate, understand and predict customer, employee and citizen intentions is unique in cloud technology and is the reason for our momentum entering FY20. The Medallia Experience Cloud is available to all organizations small, medium and large, across all industries and geographies. I am delighted to be a part of our onward journey,” said Leslie Stretch, President and CEO of Medallia.
Medallia, the leader in Experience Management cloud technology, was named a leader in the most recent Forrester Wave and ranked #15 in the most recent Forbes Cloud 100 list. Medallia’s vision is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s most iconic companies and organizations trust Medallia’s cloud platform to help them capture customer and employee feedback everywhere they are, understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve business performance. Medallia has offices worldwide, including Silicon Valley, New York, Washington DC, London, Buenos Aires, Paris, Sydney, Austin and Tel Aviv. Learn more at www.medallia.com.