NICE announced the availability of online access to a new Net Promoter Masterclass by NICE Satmetrix, the leading global provider of customer feedback management software and the co-creator of NPS. The comprehensive training in Net Promoter methodology was developed for NICE Satmetrix by strategic partner Owen CX specifically to help companies succeed in today’s rapidly evolving digital business environment. Continue reading NICE Satmetrix Unveils Updated Net Promoter® Masterclass to Help Customer Experience Professionals Realize Immediate Impact →

HM Revenue and Customs (HMRC) launched new and innovative technology to help more than 3 million customers renew their tax credits by 31 July. HMRC has developed a customer-focused service through Amazon Alexa specifically for those seeking help with their tax credits renewals. Continue reading ‘Open HMRC’ – Alexa helps tax credits customers →

Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. With a customer satisfaction score of 86.7 points (out of 100) this is the sixth consecutive time consumers have rated Amazon number one. Continue reading Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues →

An Taoiseach, Leo Varadkar TD joined Zendesk CEO Mikkel Svane and Zendesk’s Dublin team to officially open the new EMEA headquarters at 55 Charlemont Place in Dublin. More than 290 employees now occupy over 58,000 square feet of Grade A office space after an investment of $10 million by Zendesk, representing the company’s largest investment in property outside of the U.S. Continue reading An Taoiseach Leo Varadkar Joins Zendesk to Open New $10 Million EMEA Headquarters in Dublin →

Indian IT giant Tech Mahindra and the University of Salford have agreed a partnership which will see the two collaborating on projects, including work on smart cities. Continue reading Salford University secures partnership with tech giant →

Nissan Motor Co. Ltd., signed a memorandum of understanding (MoU) with the Government of Kerala to establish a new global centre for digital operations in India. Continue reading Nissan to launch its first global Digital Hub in India →