eBay is pleased to announce eBay@Home, the company’s first formal work from home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. Continue reading eBay Introduces eBay@Home in the US to Better Serve Local Customers
Category Archives: Corporate News
25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, is marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service. Continue reading 25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
eir brings customer service jobs back in-house
As part of its ongoing business strategy to have more direct engagement between its staff and customers, eir has taken the decision to move its customer contact centres in Ireland back in-house. The contact centres services have been managed by global technology company, HCL Technologies (HCL). Continue reading eir brings customer service jobs back in-house
Arvato CRM Solutions identified as a “Leader”
Arvato CRM Solutions has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. Continue reading Arvato CRM Solutions identified as a “Leader”
Insight Venture Partners Invests in Episerver
Episerver, the company transforming digital experiences announced it has reached a definitive agreement to be acquired by Insight Venture Partners, a New York based global private equity firm focused on high-growth investments in the technology sector, in a transaction valuing Episerver at USD $1.16 billion. Continue reading Insight Venture Partners Invests in Episerver
eGain announces risk-free “AI Value in 30 Days” program
eGain, the leading provider of cloud-based customer engagement solutions announced a revolutionary program “AI in 30 Days” to make it super-easy for contact centers and customer service organizations to get going with AI for quick business value. Continue reading eGain announces risk-free “AI Value in 30 Days” program