As part of its ongoing business strategy to have more direct engagement between its staff and customers, eir has taken the decision to move its customer contact centres in Ireland back in-house. The contact centres services have been managed by global technology company, HCL Technologies (HCL). Continue reading eir brings customer service jobs back in-house
Category Archives: Corporate News
Arvato CRM Solutions identified as a “Leader”
Arvato CRM Solutions has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. Continue reading Arvato CRM Solutions identified as a “Leader”
Insight Venture Partners Invests in Episerver
Episerver, the company transforming digital experiences announced it has reached a definitive agreement to be acquired by Insight Venture Partners, a New York based global private equity firm focused on high-growth investments in the technology sector, in a transaction valuing Episerver at USD $1.16 billion. Continue reading Insight Venture Partners Invests in Episerver
eGain announces risk-free “AI Value in 30 Days” program
eGain, the leading provider of cloud-based customer engagement solutions announced a revolutionary program “AI in 30 Days” to make it super-easy for contact centers and customer service organizations to get going with AI for quick business value. Continue reading eGain announces risk-free “AI Value in 30 Days” program
Forrester Launches CX Certification
Forrester announced the launch of its CX Certification product, a first-of-its-kind training program that builds the skills companies need to create better customer experiences. The program offers a unique blend of hands-on learning and self-paced lessons in a digital learning platform, taught by Forrester experts drawing on more than 20 years of customer experience thought leadership. Continue reading Forrester Launches CX Certification
Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework
Conduit Global, a pioneer in cloud Contact Centre as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) announced its selection to the G-Cloud 10 framework. The company is now a secure, trusted Crown Commercial Services Provider of cloud contact centre software and support services. Continue reading Conduit Global Selected As A Crown Commercial Services (CCS) Provider of Contact Centre Software and Services on the G-CLOUD 10 Framework