Semafone®, the leading provider of data security and compliance solutions for contact centres announces the opening of its new office in Australia. Located in the capital city of Canberra, the office will serve as a customer support hub to customers based in Australia and Asia and provide more efficient around-the-clock service and support to Semafone’s global customer base. Continue reading Semafone opens Australian office to support global contact centre customers
Category Archives: Corporate News
Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires
Unbabel, the enterprise SaaS company that combines state of the art Artificial Intelligence (AI) with a global crowd of humans to break down business communication barriers, has officially opened its doors in San Francisco following on from a $23m investment in Series B funding earlier this year. Continue reading Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires
Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are
Contact At Once!, the automotive division of LivePerson, Inc. announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are
eBay Introduces eBay@Home in the US to Better Serve Local Customers
eBay is pleased to announce eBay@Home, the company’s first formal work from home program within the Global Customer Experience organization. The program will create close to 300 remote, full-time customer service positions globally, including 120 positions in the U.S., by the end of 2018. Continue reading eBay Introduces eBay@Home in the US to Better Serve Local Customers
25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organization, is marking the 25th anniversary of its business partnership with Dutch airline KLM – one of the world’s leading airlines in reliability, social media, and customer service. Continue reading 25 years of partnership between TCS and KLM has helped the airline become the best-in-class for customer service
eir brings customer service jobs back in-house
As part of its ongoing business strategy to have more direct engagement between its staff and customers, eir has taken the decision to move its customer contact centres in Ireland back in-house. The contact centres services have been managed by global technology company, HCL Technologies (HCL). Continue reading eir brings customer service jobs back in-house