Aspect Software shared details of their unprecedented growth in APAC, as they added more than 40 new logos to their portfolio in the region. Aspect’s Customer Experience and Employee Experience centric solutions along with notable growth in the e-commerce, utility, hospitality industries as well as in the BPO, BFSI and telco markets, significantly contributed to the company’s momentum. Continue reading Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances
Category Archives: Corporate News
Virtual Hold Technology is now VHT
Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company. Continue reading Virtual Hold Technology is now VHT
Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division
Volkswagen is consistently preparing itself to become the most user centered mobility brand. Therefore, the company establishes the new Holistic User Experience (HUX) division headed by Dr. Matthias Erb. In his new role he reports directly to the CEO of the Volkswagen brand, Dr. Herbert Diess. Continue reading Intensified customer experience: Volkswagen creates new Holistic User Experience (HUX) Division
111 service to be rolled-out nationally across Wales
An NHS non-emergency helpline will be rolled out nationally, the Health Secretary, Vaughan Gething has announced. Continue reading 111 service to be rolled-out nationally across Wales
New guide explains how contact centres can recruit and retain talented agents
A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist cut-e. Continue reading New guide explains how contact centres can recruit and retain talented agents
No Abandoned 999 calls by West Yorkshire Police in Seven Months
West Yorkshire Police has not abandoned an emergency 999 call for seven months. Calls to the 999 number are for emergencies and where there is a threat to life. It is vital that the call is answered and answered as quickly as possible. Continue reading No Abandoned 999 calls by West Yorkshire Police in Seven Months