Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company.

Beyond voice callback, the company offers an array of solutions that help organizations deliver a seamless customer experience across every customer touchpoint.

“The name Virtual Hold Technology reflected our first product offering, which we launched more than 20 years ago,” said Wes Hayden, CEO of VHT. “Today, we feel that going to market under the name VHT allows us to articulate more of our true purpose – to help organizations optimize entire customer journeys across all channels.”

A refreshed website with a new URL (www.vhtcx.com) highlights how VHT offerings make interactions easier for agents and customers, articulating the VHT mission: to redefine the customer experience by providing innovative solutions that transform customer relationships.

“Our solutions address business challenges that go well beyond hold time and offer ways to streamline the entire customer journey,” said Hayden. “We help businesses create happier and more loyal customers, more productive agents and more successful brands.”

VHT Callback remains one important offering, joined by a family of omni-channel solutions such as VHT Navigator.