Rail passengers in East Anglia are to receive round-the-clock help from Greater Anglia as it’s Norwich-based Customer Contact Centre moves to a 24/7 operation. Continue reading 24/7 assistance for Greater Anglia customers as Norwich Contact Centre operates round-the-clock →

TTEC a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands recently unveiled its new brand identity. Continue reading Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name →

Smaller UK contact centres need to “evolve or fail”, according to one of the sector’s leading players. Manchester based allldaypa, the leading contact centre for the SME industry, reports that businesses face a ‘perfect storm’ of market conditions that will cause the profit margins of smaller operators to be wiped out. Continue reading Over one million UK jobs at risk from contact centre crisis →

Metro Bank, the revolution in British banking, is further investing in Essex, with the opening of its brand-new 24/7 contact centre in central Ilford, creating 120 new jobs for local people. Continue reading Metro Bank creates 120 jobs in Ilford →

Wipro, a leading global information technology, consulting and business process services company and Harte Hanks announced that Wipro LLC (a wholly owned subsidiary of Wipro Limited) will invest $9.9 million in Harte Hanks and both companies will expand their existing partnership to offer end-to-end marketing technology services to customers. Continue reading Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader →

Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. Continue reading Amazon on top again for customer satisfaction →