Poly published a new report titled The Journey to Hybrid Working: Twelve Considerations, in partnership with workplace research platform WORKTECH Academy. The new report explores twelve considerations for companies to navigate hybrid working, and identifies the key challenges around people, technology, and spaces that employers face. Continue reading Poly Identifies Twelve Considerations for Navigating Hybrid Working
Category Archives: Guest Content
Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout
PCI Pal®, the global provider of secure payment solutions, today releases a comprehensive white paper with Servadus, and Verizon Business Group, Professional Services, mapping the contact centre landscape over the past few years and taking a look ahead as the industry moves to adopt new payment security standards. Continue reading Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 rollout
Workforce wellbeing – 7 essential elements of an effective corporate programme
Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team… Continue reading Workforce wellbeing – 7 essential elements of an effective corporate programme
Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres
With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling… Continue reading Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres
Khoros Reveals How to Best Retain Contact Centre Agents with AI and Automation
Khoros, an award-winning leader in digital-first customer engagement software and services, released its latest whitepaper, Turning the Great Resignation into the Great Retention: 5 ways leaders can automate to save money & limit agent attrition. Continue reading Khoros Reveals How to Best Retain Contact Centre Agents with AI and Automation
Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace
Embrace analytics to boost your wellbeing strategy. That’s the message from Ross Daniels at Calabrio. Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement… Continue reading Workforce wellbeing – 3 ways to de-stress employees with technologies that humanize the hybrid workplace