Technology will enhance, rather than displace, contact centre workers, argues David Rowlands, Contact Centre Sales Director UK and EMEA at 8×8… If you believe the hype, then the UK’s 376,000 contact centre and customer service workers will soon be out of a job. Continue reading In an age of automation, don’t write off people just yet →

Jeremy Hamill-Keays of Teleopti takes a look at a favorite subject from a new angle… We are experiencing change all the time, and today, more rapidly so than ever. Products, technologies, the business landscape, expectations – they’re all in a constant state of flux. This is nothing new. How companies are developing a competitive advantage has also changed. Continue reading Very best customer experiences – the new competitive advantage →