Guest Post by Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge… Continue reading Six Practical Steps to Make Web Chat work for you
Category Archives: Guest Content
Speaking your customer’s language
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
Happy employees equal happy customers
Tom Goodmanson, President and CEO of Calabrio discusses why more and more companies are realising that the key to return customers is happy employees… Continue reading Happy employees equal happy customers
The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’
BLOG: It’s a decision that some say could destroy the outbound centre as we know it. Now, the CEO of ResQ, a leading UK telemarketing agency, has welcomed Ofcom’s clampdown on calls that cause ‘consumer harm’. Continue reading The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’
“Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
Guest Post by Kieran Mullins, Business Development Manager Enghouse Interactive Continue reading “Keeping Trading Companies Compliant” – How Management Information Software Can Help Tackle Market Abuse
AI, Automation and Robotics
Huge strides are being made in artificial intelligence, and every day advances in areas such as machine learning, automation, problem solving and voice recognition add new abilities to the technology around us. Continue reading AI, Automation and Robotics