Remote working could spell the end for formal office wear, new research suggests. Two-thirds (67.2%) of Brits admit they do not change clothes to look smarter ahead of work video calls, according to new research from Cloud and Managed Services provider Maintel.  Continue reading The unkempt workforce – Lockdown Brits shun the work suit & tie and fail to hide messy rooms on virtual work meetings →

NICE inContact, a NICE business, announced the findings of a global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. Continue reading Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences →

With shoppers looking ahead to the busy festive season, PCI Pal, the global provider of cloud-based secure payment solutions, has released a new study that shows data security concerns will influence how and where people make their festive purchases this year. Continue reading Survey reveals 7 out of 10 people will avoid festive shopping with brands that have experienced a data security incident in the last year →

Precisely, the global leader in data integrity, released the findings of a report commissioned with market intelligence firm Corinium that examines the significant changes that customer experience (CX) leaders must make as a result of COVID-19, and the acceleration of data-driven technologies shaping the future of CX in the post-pandemic world. Continue reading New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19 →

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced the results of a custom research study conducted by Nemertes Research, focusing on critical business and technology challenges faced by companies using on-premises contact centres and how they plan to address these within the next two to five years. Continue reading New Study Shows Contact Centres Using Over-the-Top CPaaS Solutions See Major Results →

ManageEngine, the IT management division of Zoho Corporation, unveiled findings from a new report titled the Remote Work Online Behavior Report, analyzing behaviors related to personal and professional online usage patterns. Continue reading New Report: Security Threats and Productivity Challenges Rise Due to Disconnect Caused by Remote Work →