While businesses are doubling down on digital transformation (DX), new research from Futurum Research found that organizational leaders are leaving many of their employees behind in the process. Continue reading New Survey Reveals Too Many Employees Feel Left Behind By Digital Transformation
Category Archives: Market Research
LivePerson’s 2020 Consumer Preferences for Conversational Commerce report reveals skyrocketing demand for messaging and conversational AI
LivePerson announced the findings of its 2020 Consumer Preferences for Conversational Commerce report examining consumer attitudes and preferences around brand interactions, messaging, and conversational AI and commerce. Continue reading LivePerson’s 2020 Consumer Preferences for Conversational Commerce report reveals skyrocketing demand for messaging and conversational AI
Brits dissatisfied with customer services, with energy and utilities sector coming bottom of the list
Research by Maintel, a specialist in customer service and communications technology, has revealed that the energy and utilities sector is falling short when it comes to delivering on customer service. Continue reading Brits dissatisfied with customer services, with energy and utilities sector coming bottom of the list
92% of IT decision-makers believe ITSM implementers fail customers
More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession. Continue reading 92% of IT decision-makers believe ITSM implementers fail customers
One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction
While businesses worldwide have started to see their operations stabilize, they will be tested once again as higher expectations of the digital experience are on the rise. According to Experian’s latest Global Insights Report, 60 percent of consumers have higher expectations of their digital experience than before Covid-19. Continue reading One in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction
Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement
The results of new global research from Mitel® offer encouraging signs for CX and point to areas where IT decision-makers should prioritise improvements as they look beyond today’s challenging business environment. Continue reading Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement