By 2025, 80% of customer service organizations will have abandoned native mobile apps in favour of messaging for a better customer experience, according to Gartner, Inc. Continue reading Gartner Predicts 80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favour of Messaging by 2025 →

More than 70% of consumers would switch to another financial institution if it provided rich media video content and information through innovative media tools, according to new research from PYMNTS and SundaySky, the leading platform for video-powered experiences. Continue reading More Than 70% of Customers Would Switch Financial Institutions for Rich Video Content, According to SundaySky, PYMNTS Research →

The lifestyle changes driven by the lockdown have prompted more small businesses to radically transform their business processes. It’s increasingly become clear that companies were ill-equipped to handle this new way of working and are turning to technology for help. Continue reading Pandemic lockdown has accelerated interest in CRM systems →

A new research report from Go Inspire Group reveals that the UK financial services sector could be saving over £47 million every year from reduced call volumes by re-engineering how information is designed and presented. Continue reading Financial services sector wasting millions in unnecessary call centre volumes →

A majority of organizations have witnessed strong productivity gains in Q3 2020 by allowing employees to work remotely; however, employees are being impacted by the feeling of being “always-on”. Continue reading Nearly 70% of organizations believe the productivity gains of remote working are sustainable beyond the pandemic →

With the forced shift to remote work this year, video content went from a nice-to-have to a need-to-have tool for companies, a new research report shows. The number of respondents investing in asynchronous one-to-one video grew exponentially, from 7% in 2019 to 40% in 2020, representing a 471% increase year over year, according to The State of Video Report – 2020 Edition released today by Vidyard and Demand Metric, now in its seventh year. Continue reading Business Adoption of 1:1 Video Messaging Grows 471% as Remote Sales and Distributed Work Dominate 2020 →