Precisely, the global leader in data integrity, released the findings of a report commissioned with market intelligence firm Corinium that examines the significant changes that customer experience (CX) leaders must make as a result of COVID-19, and the acceleration of data-driven technologies shaping the future of CX in the post-pandemic world. Continue reading New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19
Category Archives: Market Research
New Study Shows Contact Centres Using Over-the-Top CPaaS Solutions See Major Results
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced the results of a custom research study conducted by Nemertes Research, focusing on critical business and technology challenges faced by companies using on-premises contact centres and how they plan to address these within the next two to five years. Continue reading New Study Shows Contact Centres Using Over-the-Top CPaaS Solutions See Major Results
New Report: Security Threats and Productivity Challenges Rise Due to Disconnect Caused by Remote Work
ManageEngine, the IT management division of Zoho Corporation, unveiled findings from a new report titled the Remote Work Online Behavior Report, analyzing behaviors related to personal and professional online usage patterns. Continue reading New Report: Security Threats and Productivity Challenges Rise Due to Disconnect Caused by Remote Work
UK businesses will lose £2.5 billion and more due to bad customer service
Nearly a third of Brits will never spend again with businesses which provided bad customer service during lockdown, according to new research from Infobip. Continue reading UK businesses will lose £2.5 billion and more due to bad customer service
Research reveals Brits frustrated at poor lockdown customer service
More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new research from Cloud and Managed Services provider Maintel. Continue reading Research reveals Brits frustrated at poor lockdown customer service
Study finds brands have yet to create the post-COVID-19 digital and mobile experiences customers value most
A new global study, commissioned by Sinch, finds COVID-19-induced behaviours such as avoiding crowds, flying, and dining out are here to stay, even in a post-pandemic world. Continue reading Study finds brands have yet to create the post-COVID-19 digital and mobile experiences customers value most