Alorica Inc., a global leader in digitally powered CX, announced its site expansion in Cairo, Egypt to meet rising demand from its global customer base. Continue reading Alorica Expands its Cairo Operations, Increasing Workforce by 450%
Category Archives: Outsourcing
Capita secures contract extensions with ScottishPower
Capita announced that its Contact Centre subdivision within Capita Experience has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. Continue reading Capita secures contract extensions with ScottishPower
VXI Continues to Expand Egypt Operations with New Contact Centre Seats
VXI Global Solutions, a leading provider of CX and BPO solutions, announced the addition of several hundred new contact centre seats in its delivery centre in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024. Continue reading VXI Continues to Expand Egypt Operations with New Contact Centre Seats
Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market
Alorica Inc., a global leader in digitally powered CX, announced the launch of CX2GO, an instant, plug-and-play contact centre solution tailored for startups, small and medium-size businesses as well as fast-growing companies operating within a leaner CX framework. Continue reading Alorica Launches CX2GO® — A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market
Capita secures contract extension with Southern Water
Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
As companies of all sizes turn to Artificial Intelligence (AI) and automation to enhance their customer experience, mid-sized and scaling businesses find themselves investing in cutting-edge technology only to abandon it due to a lack of expertise in implementation. Continue reading Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses