Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK. Continue reading Capita extends relationship with Samsung UK to provide support for consumer customers
Category Archives: Outsourcing
Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Capita plc announced the launch of The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO). Continue reading Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Capita awarded new contract to deliver contact centre services for Transport for London
Capita plc announces it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. Continue reading Capita awarded new contract to deliver contact centre services for Transport for London
HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Hinduja Global Solutions (HGS), a leading provider of digital experience, business process management (BPM), and digital media services, announced the opening of a new intelligent experience hub in Manila, Philippines. Continue reading HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Centre
Foundever®, a global leader in CX solutions, celebrated the opening of its new contact centre in Luxor, marking the company’s first offshore CX hub in Upper Egypt. Continue reading Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Centre
Alorica Expands its Cairo Operations, Increasing Workforce by 450%
Alorica Inc., a global leader in digitally powered CX, announced its site expansion in Cairo, Egypt to meet rising demand from its global customer base. Continue reading Alorica Expands its Cairo Operations, Increasing Workforce by 450%