Tag Archives: Serco

Serco’s strategic partnership with Lincolnshire County Council goes live

PRESS RELEASE: Serco, the international service company, today marks the first day of its strategic partnership with Lincolnshire County Council under a contract that will see it provide a range of business process and contact centre services for the Council, delivering savings of more than £14m over five years. Continue reading Serco’s strategic partnership with Lincolnshire County Council goes live

Serco confirms contract award to support the delivery of careers guidance

PRESS RELEASE: Serco, the international service company, has secured a new three year contract for delivering contact centre services for the National Careers Service. The new centre will be accessible seven days a week and 14 hours a day on the telephone and online, to provide a careers information and support service for adults in England as well as additional comprehensive advice and guidance for young people. Continue reading Serco confirms contract award to support the delivery of careers guidance

Serco partners with Retail Week in new report on the battle to win consumers

PRESS RELEASE: Serco, the international service company, has partnered with Retail Week to produce a major new report which examines ways in which retailers can win consumers in today’s retail battleground. This comprehensive report looks at a wide range of issues, drawing on in-depth interviews that have been conducted with a wide range of customer experience leaders, together with an evaluation of retailers’ in store, online and multichannel performance via a series of mystery shops. Continue reading Serco partners with Retail Week in new report on the battle to win consumers

Serco shortlisted for seven more industry awards as innovation and value for money hit the mark

PRESS RELEASE: Serco, the international service company, is delighted to announce that it has been shortlisted for seven awards at the 2014 National Outsourcing Association’s (NOA) annual awards. This adds to the company’s recent successes at the CCA Excellence Awards where it has also been shortlisted for seven awards. Continue reading Serco shortlisted for seven more industry awards as innovation and value for money hit the mark

Serco prepares to move into new city centre offices

PRESS RELEASE: Serco, the international services company, has confirmed it is opening a new office in Silver Street in the heart of Lincoln city centre. The move follows confirmation earlier this year of Serco’s new strategic partnership with Lincolnshire County Council, which is set to deliver savings of more than £14 million for the authority over the next five years. Continue reading Serco prepares to move into new city centre offices

First class digital experience delivers triple success for Serco

PRESS RELEASE: Serco has scooped top honours at this year’s Digital Experience Awards highlighting their innovative, flexible and outcome driven approach to customer service. Serco’s web chat team was successful in the two categories it had entered securing accolades for ‘Best Digital Experience, Online Retail and Telecoms’ and ‘Best Digital Team’. In addition, Serco also won the Award for Best Overall Digital Experience, beating all other finalists to win one of the top awards of the day. Continue reading First class digital experience delivers triple success for Serco

Serco Wins the Prestigious “Outsourcing Service Provider” at the Middle East Call Centre Awards 2014

PRESS RELEASE: Serco’s Global Services business bagged two awards at the recently concluded 9th edition of the prestigious INSIGHTS Middle East Call Centre Awards in Dubai. Serco won the Best “Outsourcing Service Provider” in Middle East for 2014 for demonstrating achievements in improving business outcomes, increasing revenues through cost reductions and providing business solutions that enable the buyers to support their strategic growth initiatives in the Middle East region. Continue reading Serco Wins the Prestigious “Outsourcing Service Provider” at the Middle East Call Centre Awards 2014

‘Too much efficiency is not actually efficient’ – new white paper

PRESS RELEASE: Serco Consulting’s Director of Service Solutions Delivery, Keith White, launches his latest white paper, ‘Too much efficiency is not actually efficient’. This paper discusses the importance of companies with shared service operations targeting effectiveness instead of efficiency, and focusing on delivering flexibility in the face of constant change. Continue reading ‘Too much efficiency is not actually efficient’ – new white paper

Transformation success secures contract extension for Serco

PRESS RELEASE: Serco, the international services company, has secured a four year contract extension worth £20 million with the London Borough of Enfield for the provision of ICT services and related delivery programmes. This new agreement has the potential to include additional projects in areas of transformation and innovation, extending the strategic partnership until the end of September 2019. Continue reading Transformation success secures contract extension for Serco